Practice Information



Consultations are by appointment only except for emergencies. Please phone the appropriate surgery for an appointment after 8.30am. 

Routine appointments at New Milton are available from 9:00am to 12:45pm and 2:30pm to 6:15pm Monday to Friday and 9:00am to 12:45pm Saturdays. 

Routine appointments at the Lymington Surgery are from 9:00am to 12:45pm and 2:30 to 5:45pm Monday to Friday and 9:00am to 12:45pm Saturday. 

Urgent appointments are available on Saturday at the New Milton surgery from 2:30pm to 4:45pm. 

Sundays and Bank Holidays, urgent appointments are available from 9:00am to 12:30pm.and will incur an emergency examination fee. 

Outside these times, once the out-of-hours service is contacted, emergency appointments are available but will incur an out-of-hours fee.


Surgery Hours

New Milton Surgery: 8:30am to 6:30pm Monday - Friday

8:30am to 5:00pm Saturday

Lymington Surgery: 8:30am to 6:30pm Monday - Friday

8:30am to 1:00pm Saturday


Emergency Service

The Practice provides it's own twenty four hour emergency service 365 days a year with a vet and nurse always available. To contact the duty veterinary surgeon please just phone your normal surgery number: 01425 614482 or 01590 673687 listen to the answer-phone message and hold to be put straight through to our out-of-hours call centre who will get the duty vet to phone you back. If you have any difficulties with the above number, contact the out of hours receptionist directly by phoning: 01209 823128


House Calls

The veterinary surgeons are able to make house calls in certain situations, however most cases can be seen more quickly and effectively at the surgery where more extensive facilities are available. If you require a house call please try to telephone the appropriate surgery before 10:00am.

Because house calls involve travelling and are very time consuming for the veterinary surgeon there is a substantial additional cost to reflect this service.


Ambulance Service

The practice has an ambulance service staffed by the practice nurses, so sick animals can be collected and delivered home on request. This is much cheaper than a home visit from a vet and often much quicker as the vets are often tied up with appointments and operations at the surgery. If you would like your pet to be collected by the ambulance, please telephone us at the surgery you normally attend. See the New Ambulance here.


Repeat Prescriptions and the Dispensing of Medicines

Most drugs used for sick animals are covered by strict legal controls over their use, and can only be prescribed after a clinical examination. In many cases repeat prescriptions may be given, but only with the consent of a veterinary surgeon who has sufficient knowledge of your pet’s clinical history and condition and will generally be limited to up to three month's worth of medication. In all cases we need do a health check on your pet at least every six months and sometimes more frequently. This is a legal requirement to ensure that any medication is working effectively, and that your pet’s health is not deteriorating unnoticed and that any side effects are noted and monitored. 

In order to ensure any repeat prescriptions are ready for collection when you call in please would you give the surgery at least forty-eight hours notice. 

For those clients who wish to have a written prescription instead of the practice dispensing the medicines, there will be a charge for each prescription to cover the administration time.

 For further information see our downloadable leaflet "Dispensing Veterinary Medicines"


Injured Wildlife

We are always prepared to take in and examine injured wildlife brought to the surgery for free. Sometimes they have to be euthanased, sometimes they can be treated,  sometimes we pass them onto other organisations, such as the RSPCA and Hawk Conservancy who are better able to provide the care the animal needs.


Lost and Found

We are always pleased to help by taking details of lost and found pets to pass onto others who call. We do not have the facilities to take strays in, but will always see injured strays. Please contact our emergency number out of hours. Please click here for details of who to contact if you have lost of found a pet.


Homes/Pets Wanted

If you have a pet that needs a home or you would like to give a pet a good home, please follow the link to Homes/Pets Wanted


Terms of Business

For further information on our Terms of Business please follow the link.